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Payment & Security
PAYMENT & SECURITY
Which payments do you accept?
The payment methods we accept in Kinzo are:
– Visa Debit / Credit
– MADA Card
– STC Pay
– Apple Pay
– Cash on delivery
What is a security check?
All orders placed online go through a security check. These security checks are put in place due to increased anti credit card fraud procedures & can identify multiple orders placed in a short space of time. All new orders are checked for fraudulent activity. If an order fails the security check we may contact you for additional information to validate the order. Please make sure the billing & delivery address are accurate in order for us to deal with your order as quickly as possible.
Can I add an item to my order after it has been placed?
Yes. If you decide you wish to add an item to your order please contact us as soon as you can by phone. From there we will be able to check stock availability of the item you wish to add and take the additional payment over the phone if it is available.
Alternatively you may wish to cancel an item from your order or change a size. Again, we would advise calling us at the earliest opportunity to arrange this as after your order has been dispatched we cannot amend it.
Can I cancel my entire order and be refunded in full?
Yes. If you wish to cancel an order before we have processed it for dispatch we would advise calling our internet department as soon as possible. In this case, you would be refunded in full for your purchase, including delivery as we have not dispatched your order.
If we have already dispatched your order and you contact us to cancel it then unfortunately you would have to return the items to us when you receive them. Unfortunately your order would then fall under our Returns Policy terms & conditions and would have to be returned to us by post at your own cost.
Are my details retained when I order?
We do keep records of your name & address and your previous orders. We do not store credit / debit card details. If you have ordered before we would advise logging into your account as you will be able to place an order easier & quicker.